Child safety standards

Rena is operated by Lalaine Aurelia Holdings LLC, 30 N Gould St Ste R, Sheridan, WY 82801.

These are our published standards against child sexual abuse and exploitation, covering projectrena.com and the Rena app on iOS and Android. Everything below describes what the product actually does today.

You must be at least 18 years old to create a Rena account. That requirement is in our Terms of Service, it is what you confirm when you register, and it is the audience we declare to both app stores. Rena is a real estate education and discussion service for adults. It is not designed for, marketed to, or directed at children, and we do not knowingly permit anyone under 18 to hold an account.

If we learn that an account belongs to someone under 18, we close it and delete the data attached to it.

We prohibit child sexual abuse material (CSAM) and any content or conduct that sexualises, exploits, or endangers a child. This includes:

• Sexual content involving a minor, in any form, real or generated
• Text, images, or links that solicit, offer, or trade such material
• Grooming, sexual solicitation of a minor, or attempts to arrange contact with a child for sexual purposes
• Sexualised commentary about a child
• Any other content that endangers or exploits a child

This is separate from, and stricter than, the general prohibition on sexual content in our community rules. There is no warning and no second chance. An account that posts this material is terminated immediately and permanently.

In the app and on the website: every post and every reply carries a menu with Report. Choosing it sends the content straight to our moderation queue with the post, the author, and your reason attached. The same menu carries Block, which hides that member from you everywhere in the forum.

You do not need an account to raise something with us. Anyone, member or not, can email support@projectrena.com.

Report it to the authorities too. Reporting to us does not replace reporting to law enforcement. In the United States, contact the National Center for Missing & Exploited Children at report.cybertip.org or 1-800-843-5678. Outside the United States, contact your national hotline or your local police. If a child is in immediate danger, call your local emergency number first.

Reports go to a moderation queue that we review. Content our automatic filter stops is held out of public view until a person has looked at it, so nothing waits on a report to be caught.

When we find CSAM or CSAE content or conduct, we:

1. Remove the content
2. Terminate the account permanently and block re-registration
3. Preserve the material and the associated account records as the law requires, rather than simply deleting them
4. Report it to the National Center for Missing & Exploited Children, and to law enforcement where required or appropriate

We comply with our reporting obligations under 18 U.S.C. § 2258A and with the child protection laws of the jurisdictions where Rena is available. We cooperate with valid requests from law enforcement and from child protection agencies.

Questions about these standards, or about our CSAM prevention and compliance practices, go to:

info@lalaineaurelia.org

That address reaches a person who can speak to how these standards are implemented. For reporting content inside Rena, use the in-app Report control or support@projectrena.com, which is monitored more frequently.

We review these standards when our product changes and at least once a year. They apply to every surface Rena operates: the website, the iOS app, and the Android app.

Related: Community rules · Terms of Service · Privacy policy