Support

If something is broken, confusing, or not what you paid for, write to us and a person will answer.

support@projectrena.com

We answer within two business days. There is no phone queue and no ticket number — you are writing to the team that builds this.

If you write about a problem, these three things get you a real answer instead of a request for more information:

• the email address on your Rena account
• what you were doing when it went wrong
• whether you were on the app or on projectrena.com, and on which phone

Billing and cancellation. Rena PRO is billed through the store you bought it from, and only that store can cancel it or refund it.

• Bought on iPhone or iPad: open the Settings app, tap your name, tap Subscriptions, then Rena.
• Bought on Android: open the Play Store, tap your profile picture, tap Payments & subscriptions, then Subscriptions, then Rena.
• Bought on projectrena.com: write to support@projectrena.com and we will cancel it for you.

Cancelling stops the next charge. Your membership stays active until the end of the period you already paid for.

Deleting your account. In the app, open the menu, then My account, then Delete account. You can also do it here: [projectrena.com/delete](/delete).

Reporting a post. Every post and reply has a Report control. Tell us what is wrong with it and we read the report within 24 hours. You do not need an account to report something — the control is there whether you are signed in or not.

Blocking a member. Open their profile and choose Block. You stop seeing their posts and replies, and they cannot reply to yours.

Rules. The [community rules](/forum/community-rules) are short and we enforce them.

If any part of Rena is hard to use with a screen reader, with larger text, or with reduced motion, tell us at support@projectrena.com and say what you use. We treat those as bugs, not requests.

• [Privacy policy](/privacy)
• [Terms of service](/terms)

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