My market still believes the first call should be free and I stopped doing it that way six months ago
Changed it in August after a two-hour "intro call" with a guy in Rio Rancho who took the notes, thanked me, and built his own analysis. Nothing exchanged hands, no engagement letter, nothing. I had given him the comp logic for a fourplex he was looking at on Isleta, walked him through how I was reading the rent trajectory in the South Valley, explained why the assumable on it was worth more than the list price suggested, and then he was gone. I billed zero dollars for that. I have no idea what he did with the deal. That conversation was worth something and I gave it away because I believed what most people in here believe, which is that the first call is how you earn the engagement. What I think now is that it is how you train people to take the call and not the engagement. I started charging $150 for a structured first call in September, scope in writing beforehand, 45 minutes hard stop, summary sent after. Lost two people immediately who would not pay it. The next three paid without a question and two of them became actual scopes. The $150 does not matter as income. What it does is sort the people who are shopping from the people who have a real problem and want it solved.