Two different managers on one 9 over 2, deliberately
I wanted income and no second job. What I bought is nine apartments over two ground floor bays, 3,100 sf total commercial, one bay a physical therapy practice and one a small bakery. $1.41M, 25% down, five year fixed with a 25 year amortization.
The thing I did that I'd keep: I hired two management companies instead of one. Residential went to a firm that does small apartment buildings at 7% of collected rent plus half a month for turns. Commercial went to a brokerage's management side at 4% of collected rent with a leasing commission structure, 6% of the first five years of a new lease and 3% on renewals.
Everyone told me this was a mistake and that one manager is simpler. One manager was going to charge me 8% across the board and had, when I asked directly, never done a commercial reconciliation and did not know what an estoppel was. The residential firm was excellent at residential and honest that commercial was outside what they do.
Cost of the split: about $8,900 a year in fees versus roughly $7,600 under the single 8% quote, so I pay about $1,300 more. I also have two portals, two sets of statements, and I do the consolidation myself in a spreadsheet on the second Saturday of the month. That takes me two hours.
Numbers as of last month. Gross scheduled $172,000. Residential $126,000 across nine units, commercial $46,000. Actual collections last twelve months $164,800. Operating expenses including both management contracts $71,400. NOI about $93,400. Debt service $78,900. So roughly $14,500 of cash flow and a 1.18 coverage, which is thinner than I planned.
What nearly broke it. The bakery bay was vacant when I bought and I underwrote 8 months to lease. The commercial manager found a tenant in month 5, which felt great, and then the tenant's build-out ran from month 5 to month 14 because the hood and the grease interceptor turned into a permit fight with the city. Free rent was negotiated to run through construction, so I got zero from that bay for 14 months instead of 8. That's about $19,000 I didn't plan for and it came out of my reserve, which is why I have $6k left in it instead of $25k.
What I'd keep: the split management, and the reserve, which I should have sized to 12 months of the vacant bay instead of 8. What I'd change: I'd have written the free rent to end at a fixed date rather than at certificate of occupancy.