Found a 15% parts markup buried in a management agreement, capped it at 5
I'm an LP on a 96-unit apartment deal, small check, and I read the property management agreement before I funded. It's not the operating agreement, it's the separate contract between the ownership entity and the company that runs the property day to day. Most people I know never ask for it.
Section about eight pages in said the manager could purchase materials and supplies through an affiliated entity and charge the property cost plus a reasonable administrative markup. "Affiliated" means a company owned by the same people as the manager. "Reasonable" wasn't defined anywhere. I asked the sponsor what the number actually was and it took two emails to get an answer: 15%.
On a 96-unit property, materials and supplies were budgeted at about $58,000 a year. Fifteen percent of that is roughly $8,700 flowing to a company owned by the manager, on top of the 3.5% management fee. That's not fraud and it's disclosed in the sense that the clause exists. It's also money that comes straight out of net operating income, which is what my distributions come from.
I wasn't the biggest investor and I didn't expect to move anything. I wrote one paragraph to the sponsor asking whether the markup could be capped, and noted that two other investors would probably ask the same question at the annual meeting. Sponsor came back with 5%, plus a requirement that any single purchase over $2,500 gets three outside quotes.
Saves the property something like $5,800 a year at the budgeted level. My share of that is small. The part I'd keep is that asking cost me one email, and the clause was there because nobody asks.