Two cohorts run, three refunds taken. Which lever fixes a coaching program like this?
Take a coaching program worth working through as a live scenario. Eight weeks, 1,900 dollars, cap of eight seats, aimed at people buying 50k to 90k houses in towns under 5,000 people, run twice. Gross across both cohorts is 30,400. Three refunds inside the 14 day window take 5,700 back out, leaving 24,700 collected. Platform and payment processing run about 6 percent of that. Time invested runs roughly 70 hours per cohort, counting live calls, written feedback on deal sheets, and two rebuilds of a lender module that had gone stale. Completion, defined as watched everything and submitted a final analysis, is 6 of 16. Four students have offers out. One closed, a two bed on a half acre at 58k, financed by a small local bank on a 20 year portfolio note. Three options are on the table: raise to 3,400 and cap at five seats with a weekly one-on-one call, keep the price and cut hours by dropping written feedback, or convert the whole thing into a 79 dollar a month community with a paid intensive twice a year. Worth noticing here is that all three refunds came from people who had never set foot in a rural recorder's office and appeared to be expecting a list of deals rather than a method for finding them. The real question in a case like this is whether the marketing needs to change so that mismatch stops happening at the door, or whether the product needs to change so those students stay once they arrive.