Taking over utility billing and trash was worth more than the rent increase
Third park, first one over 50 lots, and the first one where I ran the transition with my own crew instead of hiring it out. 96 lots, 91 occupied, all tenant-owned homes except four. Bought at $3.4M in a secondary market. City water on a master meter, city sewer, private roads, private trash contract.
Going-in numbers from the seller: $394k gross, stated NOI $242k, so a 39 percent expense ratio and a 7.1 cap. My reconciled numbers after twelve months of bank statements: $371k collected, real NOI closer to $198k once I put in a management line the seller wasn't paying himself, a real reserve, and the actual trash invoices rather than the annualized figure from one light month. That's a 5.8 cap on what I paid, which I went in knowing.
What I did in year one, in order of what it actually produced:
Submetering water. $41k for 91 meters and the install, done by my own crew over six weeks. Park was buying about 1.1 million gallons a month and billing none of it back. After billing began, draw fell to roughly 740k gallons within five months. Net effect on NOI, about $34k a year including the billing software and the labor to read and invoice. Billback rules for water in a manufactured housing community vary by state and sometimes by utility, and mine required specific disclosure language and a notice period, which a local attorney drafted before the first bill.
Trash. The seller had a contract with a two-yard dumpster set that was being filled by people who didn't live there. I fenced the enclosure, went to a scheduled curbside pickup instead, and dropped the trash line from $2,850 a month to $1,610. That's $14.9k a year for about $6k of fence.
Delinquency. 14 lots were more than 30 days out at takeover. Twelve months later, 3. Nothing clever, just consistent notices on the same day of the month and a payment plan for anyone who called. Two evictions, both of which took longer and cost more than I planned, and eviction process and timelines are state specific.
Lot rent. $305 to $335 in one step at the twelve month mark, with 90 days notice and a letter that explained the water submetering separately so it didn't read as a double increase. Nine residents came to talk to me about it. One left.
Add it up and NOI went from $198k to about $272k. On the cap I bought at, that's real value created, though I have no interest in marking my own asset. The debt is fixed for another six years and the DSCR moved from uncomfortable to fine.
The part that nearly broke it: cash. I spent $41k on meters, $6k on fence, and about $19k on deferred road patching in the first seven months, on top of closing costs, while collections were still messy. I had planned $60k of working capital and needed closer to $95k. For about five weeks I was choosing between the road and the meters. If the water submetering had gone sideways on a permitting question, or the meter install had run 40 percent over, I would have been raising money on bad terms.
What I'd keep: doing the utility work with my own crew, and doing it first. The $34k from water was more durable than the $32k from the rent increase, because nobody argues with a bill for water they used.