Do you walk the owner through reinstating before you put your number on the table?
Third call this month where the owner clearly did not know their servicer had a loss mitigation department. One of them had roughly 11k of arrears against something like 140k of equity and a relative who could probably cover the arrears. I told him to call the servicer and ask what reinstatement would cost in writing. He did, he reinstated, and I have 40 dollars of mail and two hours in a deal that no longer exists.
I'd do it again, but I want to hear the argument against, because there is one. The room's usual guidance is lead with empathy and be genuinely helpful, and real helpfulness sometimes means the best outcome for the owner is keeping the house. Against that: I'm a buyer, not a counselor, I'm not licensed to advise anyone on their loan, and there's a real risk that a half-informed explanation from me does more damage than saying nothing. Whatever any given program requires varies by servicer and by state anyway, and the owner has to confirm it with the servicer directly.
The middle position is to name the options in one sentence, point them at a HUD-approved housing counselor, and then make your offer as one option among several. That costs deals in rural markets where equity is thin and the arrears are small.
How far do you go.
How much do you tell a distressed owner about keeping the house?
27 votes