How far should a buyer go in walking a distressed owner through reinstatement
A common pattern in pre-foreclosure outreach: the owner clearly does not know their servicer has a loss mitigation department. Take a case with roughly 11k of arrears against something like 140k of equity and a relative who could plausibly cover the arrears. Telling that owner to call the servicer and ask what reinstatement would cost in writing can lead directly to a reinstated loan and a deal that no longer exists, at the cost of some mail and a couple of hours. That outcome is worth taking every time, but the argument against leading with that kind of guidance is real. A buyer is not a counselor, is not licensed to advise anyone on their loan, and a half informed explanation can do more damage than saying nothing. What any given program actually requires varies by servicer and by state, and the owner still has to confirm it directly. The usual guidance in this room is to lead with empathy and be genuinely helpful, and real helpfulness sometimes means the best outcome for the owner is keeping the house. The middle position is to name the options in one sentence, point the owner at a HUD-approved housing counselor, and present the offer as one option among several. That approach costs deals in rural markets where equity is thin and the arrears are small. How far should that conversation go before it crosses from helpful into practicing something nobody in the room is licensed to practice.
How much do you tell a distressed owner about keeping the house?
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