Servicing four sub-to loans, and I'm about to become the problem
I set up the closing coordination side of a few creative deals for other people and now I've got four of these files where the buyer is self-servicing, meaning he logs into the seller's mortgage portal and pays it himself. Balances $180k to $340k, rates 2.75% to 3.875%. All four sellers still on the notes.
What's broken:
One lender flipped the online account to require a text code to the seller's phone. Seller changed carriers, code goes nowhere, payment was seven days late before anyone noticed. Late fee $58, no 30-day report, pure luck.
Two of the four sellers get the annual escrow analysis mailed to an address they no longer live at. Buyer found out about a $91 payment increase in month three of the shortage.
One seller called the lender to ask a question about her own loan and the rep asked whether she still lived there. She said no. Nothing happened. It's been eleven months.
What I'm building toward: a third party servicer for all four, so payments come from the buyer, get reported and receipted, and the escrow notices go somewhere a human reads them. Quotes I've gotten run $22 to $45 a month per loan plus setup, and one shop wants a collection account with two months of payments held.
Where I'm stuck. A servicer creates a paper trail with the buyer's name on it against the seller's loan. That's exactly the transparency I want for the seller and exactly the record I'd rather the noteholder not stumble on. I can't decide whether that's a real increase in due-on-sale exposure or whether I'm inventing a risk to avoid making a decision.
Also unresolved: whether the two months held is worth it, and who eats the setup on deals that closed eighteen months ago.