That 6.2 number is doing a lot of work. What she's describing is a pricing problem, and it's a common one in transaction coordination: flat fees priced for the median resale file get quietly destroyed by file types that run heavier.
A construction loan file is genuinely a different animal. You have draw schedules, inspection sign-offs, lien waiver tracking, sub documentation, and change orders, any one of which can create a chain of follow-up that a standard resale file never touches. The Queen Creek example is instructive. When a GC swaps subs after commitment, the lender's approval is essentially reopened on that portion, and someone has to chase every updated document while keeping the closing timeline alive. That someone is often the TC or the title contact, whether or not they're being paid for it.
From a transaction coordination standpoint, the strategy here is tiered pricing by file complexity. A TC who specializes in new construction and investor files can charge $800 to $1,200 per file where a standard resale TC charges $350 to $500, and that spread reflects real labor, not a markup on identical work. The guide section on transaction coordination covers this: the strategy rewards process reliability and regulatory knowledge, and new construction amplifies the value of both.
The thing worth sitting with is whether she wants to keep absorbing that 6.2 hours or whether it represents an opening. A coordinator who builds a defined construction-file process and prices accordingly can serve the East Valley build market as a specialist rather than a generalist taking the same flat fee on every file.
I'd want to know: is she looking to fix her own pricing, or is she describing a gap she's hoping someone else fills?
