Discussion
My guy who runs a three seat shop here in Tucson told me something on Wednesday that I cannot get out of my head. He said the leads he delivers are real but the investor on the ot…
Story
I mail the NOD list first, same as always, then my caller follows up inside ten days. That sequence used to produce a callback rate that made the math work at 65 cents on the doll…
Discussion
Got a voicemail in April from a woman named Courtney who said she was calling on behalf of a "local buying group" about my duplex in Lorain County. I had not listed it, had not ta…
Loss
The $2,470 spent on those leads looked defensible when the agreement was signed because the vendor quoted a 3.8 percent contact rate on a 1,200-record list of absentee owners, whi…
Win
A lead that came in at day one and got called at day three is already cold in most markets. The pattern worth studying is a seller who submitted a form on a Sunday night, got an a…
Story
I keep turning that over. One signed PSA from 2,200 records over eight weeks, and the client renewed the contract. Asked her why he kept paying and she said he told her the deal c…
Discussion
Here is a scenario worth working through honestly, because the numbers are common. Picture someone pulling Notice of Default filings from the county recorder every month for about…
Happening Now
I keep going back and forth on this. I want to send a first letter that explains roughly how I got their address, because I figure transparency is better than just showing up in s…
Discussion
A useful example of what a good VA actually produces. Say an agent hands a VA six expired listings in the 92078 zip, all expired within the past 45 days by sellers who priced too…
Poll
I've been sitting in on a friend's acquisitions calls while I wait on my first rental, and something came up I can't resolve. I invest passively and I'm nowhere near hiring a call…
Discussion
A common problem when running two calling vendors against the same territory, say pre-foreclosure plus high-equity absentee across two counties, is duplicate billing on the same o…
Loss
Here is a loss that shows up in call center service businesses, laid out with its numbers. A client signs a twelve month agreement in January, and the verbal plan is to go from tw…
Discussion
Take a campaign running roughly 15,000 messages a day across 60 numbers, all registered under 10DLC, same three message templates used for months. Response rate drops from around…
Happening Now
For someone planning a first purchase, the order of operations question around cold calling services is worth working through carefully. Off market deals often do come from consis…
Loss
Trying to work out what my first deal actually costs, and I figured the cheapest way to find sellers was to call them myself. So here's what that came to. List: 2,400 absentee own…
Discussion
Before paying anyone per lead, it's worth knowing what the inputs cost, mostly to judge whether a $28 per lead quote has real margin in it or whether the shop pricing it is losing…
Poll
Take a cold calling shop that receives a 9,000 record list from a client, runs it through scrubbing, and finds roughly 6 percent flagged against do-not-call registries, while the…
Happening Now
Six weeks into calling owners of unimproved rural parcels, mostly 10 to 40 acres, mostly held by people who live somewhere else. This is my own list, pulled from county records in…
Discussion
Worth working out how much of this sits on the investor. One position holds that hiring a vendor does not move the liability off the investor, because the calls are made for the i…
Happening Now
I've been reading vendor proposals for six weeks and I want someone to poke at the arithmetic before I sign anything. Vendor A prices per delivered lead. $75 for what they call a…
Discussion
Proposal in front of me is $1,800 a month for 25 qualified leads. I asked what qualified means and got back "motivated and open to discussing price." That could describe half the…
Poll
I hold land and long-term rentals and I've been prospecting owners directly for six years, so I've watched my own connect rate slide from something like 11 percent down to under 4…
Poll
Take a rural buy box: small counties, price points under 120,000, an owner universe small enough that one person can name most of it. Suppose that list produced a live conversatio…
Loss
Posting this while it's fresh. I set up a small texting operation last year, signed three investor clients on $900 a month retainers, and shut it down in month four. What I spent.…
Discussion
Spent $1,120 with a per-lead shop, took 40 leads, worked every one myself. Two got to an offer, both went cold on price. What I think happened is that per-lead pricing pays them t…
Happening Now
Building a channel comparison for an acquisitions budget, and the SMS column looks too good, which usually means something has been left out. Mail: 10,000 pieces at $0.62 all in,…
Discussion
Anyone pricing a small calling service runs into a wild competitor spread. Per lead, 25 to 60 dollars. Per appointment, 80 to 150. Per caller hour, 7 to 12, with the dialer billed…
Discussion
Put two proposals side by side. One says 6,000 dials a month. The other says 4 percent contact rate and does not mention dials at all. For someone coming to this from the notes an…
Happening Now
Say an operator running a 9 seat calling service for investors needs working capital, not equity. A facility against receivables is the ask, and a week spent reading the numbers i…
Discussion
Here is a clause pattern worth reading closely in any calling vendor's service agreement. Section 3 defines a contracted contact as a live conversation of at least 90 seconds with…
Loss
A common and costly mistake for operators starting SMS outreach is skipping carrier registration, and the mechanics are worth laying out plainly. Say an investor wants to test SMS…
Poll
Take an owner with a modest existing portfolio pulling records on older multifamily stock nearby, mostly 4 to 12 unit buildings with long-tenured owners, ending up with a few thou…
Poll
Vetting a cold calling or SMS vendor is a different shape of underwriting than a rent roll, and the two most common ways to judge one pull in opposite directions. Cost per lead is…
Poll
When hiring out prospecting for small-town properties, proposals often split on who handles the compliance side. One approach has the calling shop scrub against do-not-call regist…